BusinessInsider.com is out with new information about what consumers expect and don't expect when it comes to delivery.
Shoppers have lower expectations than shoppers in other countries when it comes to same-day delivery.
According to a recent survey conducted by comScore and UPS:
- US shoppers have the lowest expectations of same-day delivery availability. 13% of US shoppers say they expect an online retailer to offer same-day delivery.
- Asian and Mexican shoppers tied for having the highest expectations that same-day delivery will be offered. 27% of shoppers throughout Asia and in Mexico say they expect same-day delivery to be an option.
- Shoppers in Europe and Brazil are also more likely to expect same-day delivery than American consumers.
Even if same-day delivery is available to shoppers, it often comes at a steep price. We know, based on our research of the same-day delivery market, that for most types of purchases shoppers aren't willing to pay more than $5 to receive their order in less than 24 hours.
The combination of lack of availability and high cost is why less than 5% of US e-commerce shoppers say same- or next-day delivery is their most-selected delivery option
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